We operate a policy of total customer satisfaction. If you are not 100% happy with your goods or if you have changed your mind, you are entitled to cancel your order and return the product(s) to us by providing us with notice of cancellation (quoting relevant order number) by email at any time up to 7 working days after receipt of your order. The items must be returned in saleable condition, in their original wrapping, intact and accompanied by all accessories and documentation which were part of the original delivery. Orders for certain products may not be cancelled – these include: (a) products that have been clearly personalised (unless personalisation was not as agreed in writing); and (b) products that are perishable and have been opened, including all teas, infusions and food products.
We will refund any monies paid to us in respect of a cancelled order (including delivery charges, which will be apportioned as appropriate where only part of an order is cancelled) within 30 days of receiving your notice of cancellation and having received the returned goods in resalable condition. You are responsible for the cost and risk of loss or damage when returning the goods. Refund of postal cost for exceptional circumstances remains at our discretion. If you paid making a bank transfer from abroad or from a business account, all charges for a refund bank transfer will be your responsibility.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
None of these terms affect your legal rights and these are not diminished in any way.
Please contact us by email slurp@hettiescatering.